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Pepperstone Review 2025

By:
Dan Blystone
Reviewed By:
Ola Alder
Updated: Feb 20, 2025
Overall Rating
4.6
  • Trust
    4.6
  • Fees
    4.3
  • Platforms and Tools
    4.3
  • Tradable Instruments
    5.0
  • Customer Support
    4.8
  • Research
    4.8
  • Deposit and Withdrawal
    4.5
  • Account Types and Terms
    4.9
  • Education
    4.9
  • How Did We Test and Rate This Broker?
    When trading forex and CFDs, understanding a broker's strengths and weaknesses is essential. We developed a proprietary rating system, which is the result of extensive research and hands-on evaluation by our expert reviewers. With a rigorous approach, our reviewers manually assess each broker, investing more than 50 hours per review, checking and testing the broker while analyzing over 250 variables to simplify the broker selection process for you. The categories we evaluate include trustworthiness, trading platforms, customer support, regulatory oversight, spreads, fees, the variety of instruments offered, education, and research tools. This unique rating system is specifically developed to ensure that the assessment is based on firsthand knowledge and experience. By dedicating a significant amount of time to each review, our team of experts can provide in-depth insights and help you make well-informed decisions when choosing the broker that best suits your trading goals.
    Chart

    Our Take on Pepperstone

    Founded in 2010, Pepperstone is a leading forex and CFD broker headquartered in Melbourne, Australia. It operates globally and is regulated by top-tier authorities, including FCA, CySEC, BaFin, and ASIC.

    Clients can trade over 1,380 CFDs across forex, indices, commodities, shares, and cryptocurrencies using MetaTrader 4, MetaTrader 5, TradingView, cTrader, or the Pepperstone mobile app.

    Pepperstone offers competitive spreads in its Standard Account and even lower trading costs on its Razor Account, with raw spreads starting from 0.0 pips. The broker provides high-quality research and educational resources, and advanced trading tools such as Autochartist and custom add-ons for MetaTrader.

    In light of its low trading costs combined with robust platforms and tools, I rate Pepperstone as best suited to day traders, scalpers, and algorithmic traders.

    Recommended in 9 best broker guides: 
     CFDs | Spread Betting | Regulated Brokers | TradingView | Professionals | Zero Spreads | Trading Apps | Auto Trading | ETFs

    Pepperstone Pros and Cons

    Pros Cons
    • High trust rating
    • Excellent platform selection
    • Raw spreads from 0 pips
    • Ultra-fast execution, 99.89% fill rate
    • Webinars by seasoned traders
    • Wide range of tradable instruments
    • 24-hour trading on popular US equities
    • 28 EAs and indicators for MetaTrader
    • VPS hosting and API access
    • Rebates for high-volume traders
    • Chat support limited on the global entity website
    • Lacks non-CFD instruments

    Who is Pepperstone For?

    With demo accounts available for every platform, micro-lot trading enabling low-risk trading with live accounts, and outstanding educational resources, I rate Pepperstone as a strong choice for beginners. Webinars explaining trading strategies are especially valuable.

    CopyTrading by Pepperstone allows you to browse through thousands of signal providers and copy their trades directly onto your MT4 or MT5 account. In addition, cTrader Copy allows users to copy trading strategies, as well as provide their own strategies for copying by other traders.

    MetaTrader, cTrader, and TradingView provide one-click trading and trading from the chart – essential features for active day traders. Competitive spreads in both the Standard and Razor accounts make it easier for traders to reach profitability. Pepperstone’s suite of custom indicators and add-ons for MetaTrader also helps to give day traders an edge.

    Scalpers benefit from Pepperstone’s 99.8% fill rate and ultra-fast order execution of under 50 milliseconds. VPS hosting keeps traders connected to the markets 24/7 for uninterrupted, low-latency trading. The depth-of-market (DOM) features within MetaTrader, and cTrader enables scalpers to see the volume of orders at each price level, providing insight into potential support and resistance levels. Scalpers can also keep costs to a minimum via the Razor Account with raw spreads starting from 0.0 pips.

    Pepperstone offers excellent news resources, including high-impact economic event coverage, expert commentary, videos, and more from a team of seasoned market analysts. Breaking news from leading outlets like Dow Jones and Reuters are also available.

    Pepperstone offers the MetaTrader and cTrader platforms, which feature strategy backtesting and automated trading. Clients can benefit from VPS hosting, which maximizes trade execution speed and protects against power and internet outages. API access allows users to use a custom-built platform and access multiple liquidity providers for optimal pricing.

    Pepperstone offers a broad range of CFDs for swing trading. However, popular instruments for swing trading, like real shares, are not available. In my tests, overnight swap fees were average for the industry.

    Pepperstone lacks popular investing instruments like real shares, ETFs, and mutual funds. It also has limited tools and research catering to long-term investors.

    What Sets Pepperstone Apart?

    Pepperstone excelled in the categories of fees and tradable instruments. Its Standard account spreads are exceptionally competitive across all asset classes, which is rare for brokers that also offer a Raw Spreads account. In the tradable instruments category, Pepperstone earned a perfect score, offering an impressive selection that includes 90+ currency pairs and 116 shares that can be traded 24 hours.

    Pepperstone Video Review

    For this review, I opened a Standard Account with Pepperstone Markets Limited and performed my tests on the MetaTrader 4 desktop platform and Pepperstone mobile app. Some features and services may vary depending on where you reside.

    Pepperstone Main Features

    ☑️ RegulationsFCA (United Kingdom), CMA (Kenya), SCB (Bahamas), CySEC (Cyprus), BaFin (Germany), ASIC (Australia), DFSA (United Arab Emirates)
    🗺 Supported Languages
    English, Chinese, Thai, Vietnamese, Spanish, Portuguese, Arabic, Italian, French, German
    💰 ProductsCurrencies, Stocks, ETFs, Crypto, Indices, Commodities
    💵 Min Deposit$0
    💹 Max Leverage
    1:30 (FCA), 1:400 (CMA), 1:200 (SCB), 1:30 (CySEC), 1:30 (BaFin), 1:30 (ASIC), 1:30 (DFSA)
    🖥 Trading Desk Type
    📊 Trading PlatformsMT5, cTrader, MT4, TradingView
    💳 Deposit Options
    Wire Transfer, Visa, Mastercard, PayPal, ApplePay, GooglePay, Neteller, Skrill, Union Pay, Cryptocurrencies
    💳 Withdrawal Options
    Wire Transfer, Visa, Mastercard, PayPal, ApplePay, GooglePay, Neteller, Skrill, Union Pay, Cryptocurrencies
    🤴 Demo AccountYes
    🗓 Foundation Year2010
    🌎 Headquarters CountryAustralia
    Risk DisclosureCFDs are complex instruments and come with a high risk of losing money rapidly due to leverage. You should consider whether you understand how CFDs work and whether you can afford to take the high risk of losing your money.

    Pepperstone Full Review

    Trust

    4.6
    How Did We Test the Broker's Trustworthiness?
    Assessing a broker's trustworthiness with your funds is vital. To help you make the right decision, we carefully checked each broker's regulatory license and examined how well they protect traders. Moreover, we looked at the broker's stability by studying their business history, corporate structure, and industry experience. Finally, we thoroughly reviewed all of the broker's legal documentation, including terms, conditions, and fees, and evaluated their transparency based on our analysis. Our hands-on approach ensures that even novice traders have the knowledge they need to make smart decisions.
    trust chart

    Pepperstone has a global presence and is among the most extensively regulated CFD brokers I have researched. Founded in 2010, the broker has a lengthy track record. All client funds are segregated and held in major banks.

    Entity Pepperstone Limited  Pepperstone EU Limited Pepperstone GmbH Pepperstone Group Limited Pepperstone Financial Services (DIFC) Limited Pepperstone Markets Kenya Limited Pepperstone Markets Limited
    Country/Region UK EU Germany Australia United Arab Emirates Kenya Bahamas/Global
    Regulator Financial Conduct Authority (FCA) Cyprus Securities and Exchange Commission (CySEC) Federal Financial Supervisory Authority (BaFin) Australian Securities and Investments Commission (ASIC) Dubai Financial Services Authority (DFSA) Capital Markets Authority of Kenya (CMA) Securities Commission of The Bahamas (SCB)
    Tier 1 1 1 1 2 2 3
    Segregated Funds Yes Yes Yes Yes Yes Yes Yes
    Negative Balance Protection Yes Yes Yes Yes Yes Yes Yes
    Compensation Scheme FSCS Up to £85,000 ICF Up to €20,000 EdW Up to €20,000 No No No No
    Maximum Leverage (Retail account) 1:30 1:30 1:30 1:30 1:30 1:400 1:200
    Maximum Leverage (Professional account) 1:500 1:500 1:500 1:500 1:500 1:400 1:500

    Pepperstone Regulators

    In our reviews, we examine the regulatory status of each entity operated by a broker. This allows us to compare the different levels of client protection. We rank regulators using a three-tier system, where Tier-1 licensing reflects the highest level of regulation.

    Here are my findings on the various entities of Pepperstone:

    Pepperstone Limited on the FCA register
    Pepperstone Group Limited on the ASIC register
    Pepperstone EU Limited on the CySEC register
    Pepperstone Financial Services (DIFC) Limited on the DFSA register

    Understanding the Regulatory Protections of Your Account

    Brokers operate multiple entities to serve clients globally, yet regulatory protections vary by jurisdiction. Some regulators enforce strict financial standards, while others are more lenient. Traders should understand the protection offered by the entity where they intend to open an account.

    • Segregation of client funds. Keeping client funds in segregated bank accounts from the ones used for the broker’s corporate capital negates the risk of accounting errors. All entities of Pepperstone segregate funds.
    • Negative balance protection. This safety mechanism removes the risk of trading losses exceeding the account balance. In other words, the losses you incur from trading are capped at the amount you have put in your trading account. This is especially important in volatile markets. All entities of Pepperstone provide negative balance protection.
    • Compensation scheme. A compensation scheme protects retail traders against the broker’s liabilities in the unlikely event that the company becomes insolvent. Accounts with Pepperstone Limited (UK) are insured up to £85,000 by FSCS. Accounts with Pepperstone EU Limited are insured up to €20,000 by ICF, and accounts with Pepperstone GmbH (Germany) are insured up to €20,000.
    • Maximum leverage. Capping the maximum leverage restricts the extent of market exposure to retail traders. The higher the leverage, the higher the potential profits and potential losses. Pepperstone Markets Kenya Limited offers the highest level of leverage for a Standard Account (1:400).

    Stability and Transparency

    In our tests for the Trust category, we also cover factors relating to stability and transparency. Here, we focus on the broker’s operating history, size, and overall transparency.

    Pepperstone was founded in 2010, making it a well-established CFD broker. According to the broker’s information, the company is headquartered in Melbourne, Australia, and has over 500 employees.

    While doing the research for this review, I found that Pepperstone is highly transparent overall. The company’s background, including the regulatory status of its entities, is covered on the About Us page.

    The website clearly breaks down spreads, commissions, and swap rates on the Pricing page. Traders can find the Terms and Conditions on the Legal Documents page.

    Is Pepperstone Safe to Trade With?

    To conclude, I rate Pepperstone as having an above-average level of trustworthiness and stability due to the following factors:

    • Regulated by multiple top-tier agencies
    • Substantial operating history
    • High level of transparency
    • Funds are segregated and held at top-tier banks

    Fees

    4.3
    How Did We Test the Broker's Fees and Commissions?
    Broker commissions and fees can be challenging to understand. To simplify this for you, we carefully examined all the broker's fee-related documentation and presented it in a clear, easy-to-understand format. Furthermore, we conducted hands-on tests on spreads and commissions for the most common instruments during both London and New York trading sessions. We then compared these real-time test results to the market benchmark we've established through our extensive experience evaluating the industry.
    fees chart

    Pepperstone shines in the area of fees. My tests showed its Standard account spreads are better than average in every asset class. The Razor account provides even more competitive trading costs. Additionally, Pepperstone has no inactivity or account maintenance fees. There are no fees for deposits and withdrawals, with the exception of withdrawals via international bank transfer.

    Pepperstone Trading Fees

    Pepperstone Spreads

    I tested the spreads at Pepperstone during the London open and just after the New York open on 12 February 2025. At these times, the market is typically highly liquid with the tightest spreads.

    Instrument Live spread AM Live spread PM Industry Average
    EURUSD 1 Pip 1 Pip 1.08 Pips
    GBPJPY 1.7 Pips 1.8 Pips 2.44 Pips
    Gold 17 Cents 17 Cents 25 Cents
    WTI Oil 2 Cents 3 Cents 3 Cents
    Apple N/A 9 Cents 33 Cents
    Tesla N/A 10 Cents 5 Cents
    DAX 40 2 Pips 0.9 Pips 2.4 Pips
    Dow Jones 30 2.6 Pips 2 Pips 3.3 Pips
    Bitcoin $28.20 $27.60 $35.5

    Pepperstone’s Standard account spreads were impressive across the board in my live tests. The spreads in GBP/JPY, gold, and the Dax 40 were especially competitive.

    Commissions on CFDs on Shares

    In addition to spreads, Pepperstone charges commissions on share CFDs for both Standard and Razor accounts.

    Share Category Commission Per Side Minimum Commission
    Australia Share CFDs 0.07% No 
    German Share CFDs 0.10% No 
    Hong Kong Share CFDs 0.20% No
    UK Share CFDs 0.10% No 
    US Share and ETF CFDs 0.02 USD per share 0.02 USD
    European Equities 0.10% No 

    I rated the commissions on CFDs on shares as competitive and noted that the minimum commission is low compared to leading brokers.

    Pepperstone Swap Fees

    In the table below, you can see the Swap Long (the cost/credit of holding a buy position overnight) and the Swap Short (the cost/credit of maintaining a sell position overnight) for one full-sized contract.

    A full-sized contract is 100,000 units of the base currency (the first currency quoted in the pair). I recorded the data on 12 February 2025.

    The values listed below are for one full contract (100,000 units) of the base currency.

    Instrument Swap Long Swap Short
    EUR/USD Charge of $6.83 Credit of $2.86
    GBP/JPY Credit of $7.82 Charge of $26.42

    My tests showed that swap fees at Pepperstone are average for the industry.

    Pepperstone Non-Trading Fees

    Pepperstone does not charge any fees for account inactivity or maintenance.

    Are Pepperstone Fees Competitive?

    I rate the fees at Pepperstone as competitive overall for the following reasons:

    • Better than average spreads across all asset classes
    • Raw spreads account available
    • No inactivity fee
    • Average swap fees

    Platform and Tools

    4.3
    How Did We Test the Broker's Trading Platforms?
    We understand that platforms play a crucial role in your trading experience. That's why we spent many hours testing the broker's web, desktop, and mobile trading platforms to gain a real understanding of their usability, functionality, and overall performance. From experimenting with different order types to testing execution speeds, charting, and other features, we thoroughly examined every aspect of these platforms based on our trading expertise, helping you make an informed choice.
    platforms chart

    Pepperstone provides a diverse range of platforms tailored to traders of all experience levels, from beginners to seasoned professionals. Experienced traders can benefit from the advanced features of MetaTrader 4, MetaTrader 5, and cTrader, while beginners with the user-friendly TradingView or Pepperstone mobile app. Copy trading is available via Pepperstone Copy Trading and cTrader Copy. The broker also offers a powerful suite of 28 custom indicators and Expert Advisors (EAs) for MetaTrader.

    Platform/Tool Suitable For
    MetaTrader 4 & MetaTrader 5 Experienced traders, day trading, scalping, algo trading, backtesting, trading signals, copy trading
    cTrader Experienced traders, day trading, scalping, algo trading, backtesting, copy trading
    TradingView Beginners, casual traders, experienced traders, social trading, news trading
    Pepperstone Mobile App Beginners, casual traders, swing trading, account management, portfolio tracking

    MetaTrader 4 Desktop

    MetaTrader 4 desktop
    MetaTrader 4 desktop

    Pepperstone offers the MetaTrader 4 for desktops, which includes advanced functions such as automated trading.

    MetaTrader 4 is available in 39 languages, from Arabic to Vietnamese. The platform provides popular features, including the following:

    • Alerts: This feature updates traders when an instrument reaches a specific price level.
    • Watchlists: Traders can create a list of their favorite instruments and follow live quotes in a market watch panel.
    • One-Click Trading: This feature allows traders to execute orders with a single click and no secondary confirmation. This feature enables traders to operate faster and is especially useful for short-term traders.
    • Trading from the Chart: MT4 also allows users the convenience of trading directly from the chart.
    MetaTrader 4 order entry
    MetaTrader 4 order entry

    MetaTrader delivers when it comes to the range of available order types. The platform offers the following order types:

    • Market Order. Traders use market orders to buy or sell an instrument at the best current price.
    • Limit Order. Traders use limit orders to buy or sell an instrument at a specified price or better.
    • Stop-Loss Order. Traders use stop-loss orders to buy or sell an instrument when its price reaches a specified level.
    • Trailing Stop Order. Traders use trailing stop-loss orders as a stop-loss order at a defined percentage or dollar amount away from an instrument’s current market price. This order type allows traders to secure profits when they are in a winning trade while not having to exit the position.
    MetaTrader 4 charts
    MetaTrader 4 charts

    MT4 charting features are robust and include:

    • 30 Technical Indicators: These include classic trend indicators, volume indicators, and oscillators.
    • 23 Analytical Objects: These include lines, channels, Gann, and Fibonacci tools.
    • 9 Time Frames: Traders can choose from nine time frames, from one minute to one month.
    • 3 Chart Types: Traders can use Bar Charts, Japanese Candlestick Charts, and Line Charts.

    MetaTrader is also popular due to its automated trading features, allowing users to develop, test, and apply Expert Advisors (EAs). EAs are programs that monitor and trade markets using algorithms. While being the most feature-rich and popular trading platform, MetaTrader 4 does not have a slick interface and requires some time and effort to learn.

    MetaTrader 4: My Key Takeaways

    As one of the most popular trading platforms in the world and the only one offered by many forex brokers, I have spent a lot of time testing MT4. The platform’s look and feel are a bit dated, and I feel there is room for improvement in design and usability.

    Still, MT4 is a highly versatile platform that outperforms many competitors. It offers advanced charting, a comprehensive range of order types, and popular features such as one-click trading, trading directly from charts, and customizable alerts.

    Its desktop platform stands out with advanced features, including the ability to run and backtest automated strategies, making it a powerful tool for skilled traders. However, its steep learning curve means it is better suited for experienced traders rather than beginners.

    TradingView

    TradingView web platform
    TradingView web platform

    Pepperstone clients can also trade directly from the feature-rich TradingView platform. Key elements include cutting-edge, highly customizable charts with over 100 indicators and 50 drawing tools, as well as a community of millions of like-minded traders and investors. Thanks to features like the ideas stream, the active TradingView community is very helpful for users to draw inspiration from.

    The platform features an above-average range of available order types: there are market orders, limit orders, stop-loss orders, and trailing stop-loss orders. Traders also have the option to apply time-in-force conditions such as Good-Til-Canceled (GTC). Additionally, TradingView features powerful tools like screeners for shares and forex pairs, heatmaps, cloud-based trading alerts, and news feeds with stories from Reuters and Dow Jones.

    The TradingView platform has the rare combination of being powerful in its functionality and intuitive with a well-designed interface, making it suitable for both beginners and experienced traders.

    cTrader

    cTrader platform
    cTrader platform

    cTrader is a platform with an intuitive interface that can cater to day traders, scalpers, and advanced, algorithmic traders. It is designed to replicate an institutional trading environment, with features like Level 2 DoM (Depth of Market). The depth of market feature shows incoming liquidity from liquidity providers.

    Traders can access one-click trading and trading from the chart. Another popular feature is price alerts. Market sentiment data is a valuable built-in tool, indicating the percentage of client accounts that are long (buyers) or short (sellers). The information is collected from all available cTrader servers across multiple brokers.

    A wide range of order types are available, including market, limit, stop loss, stop limit, and trailing stop. Time-in-force conditions such as Good ‘Til Cancel (GTC) are available for pending orders.

    The cTrader desktop platform offers robust charting with 26 time frames, 4 chart types, 76 indicators, and more than 10 drawing tools. Additionally, the platform includes a news feed and an economic calendar.

    cTrader supports automated trading and strategy backtesting through cBots, automated trading robots that execute strategies similar to Expert Advisors (EAs) in MetaTrader. Overall, cTrader offers many of MetaTrader’s advanced features within a better-designed and intuitive interface.

    Pepperstone Mobile App

    Pepperstone mobile app
    Pepperstone mobile app

    The Pepperstone mobile app’s smooth and intuitive interface made it a delight to use. Key features like watchlists, portfolio tracking, and deposits make it easy to manage your account from the palm of your hand.

    One-click trading and trading from the chart enable traders to place orders fast, even when you are on the move. You can also stay on top of market news with a feed of stories from FXStreet analysts.

    The app’s charting looks great, but it only features 6 technical indicators. Traders can access 10 different time frames and six chart types. Standard order types, including market, limit, and stop loss, are all available.

    Pepperstone Mobile App: My Key Takeaways

    I rate the Pepperstone app as above average. It offers a sleek design, smooth user experience, and solid functionality, but it lacks some advanced features that experienced traders may expect, such as price alerts and a broader range of technical indicators.

    Pepperstone Order Execution Model

    Pepperstone incorporates trade execution with pricing from multiple banks and liquidity providers and 100% automated execution. It commits to absolutely ‘No Dealing Desk’ intervention on any trading instruments; the pricing received from LPs (liquidity providers) is fed straight to the platforms. Trade execution is as low as 30ms (0.03 of a second), and orders are always executed at the best available prices at the time the order is received.

    Tradable Instruments

    5
    How Did We Test the Broker's Tradable Instruments?
    For this section, we examined the broker's market offering, assessing the variety and depth of instruments and asset classes available for trading. Through our proprietary database, we then compared the results with other brokers. This comprehensive analysis allows you to determine if the broker offers the specific instruments and trading options you're looking for.
    tradable_instruments chart

    Pepperstone offers an impressive range of over 1,380 instruments, including CFDs on forex, stocks, ETFs, stock indices, currency indices, and cryptocurrencies. The diversity and number of forex pairs, commodities, and cryptocurrencies are outstanding. I rate the variety of instruments as well above the industry average.

    Instrument Number Type Industry Average
    Forex Pairs 90 Major, Minor, Exotic 30–75
    Commodities 40 Metals, Energies, Softs 5–10
    Indices 23 North American, European, Asian, African 5–10
    Stocks 1,045 US, UK, HK, European, Australian  200–300
    24-Hour Stocks 116 US 0
    Cryptocurrencies 30 Major and Minor 10–20

    Pepperstone exceeds the industry average in every asset class. My research showed that the number of available forex pairs is especially strong. Notably, traders can access 1,045 share CFDs, with an additional 116 popular share CFDs available for trading around the clock (24/5).

    What are CFDs?

    A Contract for Difference (CFD) is an agreement specifying that the buyer must pay the seller the difference between an asset’s current value and its value at the time the contract was initiated. Like futures and other derivative financial instruments, CFDs allow traders to speculate on price movements without owning the underlying asset.

    What Can You Trade with Pepperstone?

    To better illustrate the range of instruments available at Pepperstone, the following tables show samples from various asset classes:

    Forex Major Forex Minor
    EUR/USD | GBP/USD | USD/JPY GBP/JPY | AUD/CHF | GBP/NZD
    Forex Exotic Equity Indices
    EUR/HUF | ZAR/JPY | USD/HKD Japan 225 | Nasdaq 100 | Spain 35
    Currency Indices Metals
    US Dollar Index | Euro Currency Index | Japanese Yen Currency Index Gold | Silver | Palladium
    Energies Softs
    WTI Crude Oil | Natural Gas | Gasoline Lumber | Wheat | Orange Juice
    US Shares Global Shares
    Netflix| Snap | Electronic Arts Rio Tinto | Adidas | HSBC
    24-Hour Shares ETFs
    Apple | Tesla | Nike ARK Fintech Innovation | iShares India 50 | SPDR S&P Metals and Mining

    Pepperstone Instruments: My Key Takeaways

    Pepperstone’s instrument selection stands out for both its variety and volume. This is reflected in the availability of CFDs on ETFs, currency indices, and 24-hour shares – assets that many competitors do not offer. However, CFDs on bonds are not currently available. Pepperstone could also do even better by adding real shares.

    Customer Support

    4.8
    How Did We Test the Broker's Customer Support?
    Traders often underestimate the importance of customer support, yet it proves to be a critical aspect during times of crisis. We put the broker's customer support to the test ourselves using all possible channels, such as chat, phone, and others. Our evaluation focused on the accessibility of live agents, as well as the helpfulness and professionalism of their responses. This way, we provide you with comprehensive insights into whether a broker can deliver full support when you need it most.
    customer_support chart

    Pepperstone offers 24/7 support via phone, live chat, and email. Generally, I experienced good customer support, but I noted that live chat is only available on certain pages of the global entity website. By phone, I received fast, helpful support via the UK entity but the global entity was less reliable.

    Pepperstone Customer Support Test

    Pepperstone live chat support
    Pepperstone live chat support

    I tested Pepperstone customer service with dozens of queries, ranging from platforms to fees and account-related issues.

    On the website and client portal of the Pepperstone Markets Limited (SCB) entity, chat support appears to be available only on pages related to account registration. In my tests, responses were relatively fast and reliable. Email support was also satisfactory, with replies received within one day.

    Phone support was prompt for the UK and Australian entities, but I experienced some wait times when contacting the global support team.

    Customer Support Languages
    English, Simplified Chinese, Traditional Chinese,  Thai, Vietnamese, Spanish, Portuguese, Arabic, Italian, French, German 

    Deposit and Withdrawal

    4.5
    How Did We Test the Broker's Deposit and Withdrawal Process?
    The deposit or withdrawal process can be tricky since you may encounter hidden fees or longer than expected processing time. To assess the broker's offerings, we examined their deposit and withdrawal options and conditions. Using our proprietary database, we then compared these results with those of other brokers.
    deposit chart

    Pepperstone provides a diverse range of deposit and withdrawal methods, including bank transfer, credit cards, digital wallets, and cryptocurrency. Processing times are relatively fast, and no fees are charged for deposits and withdrawals, with the exception of withdrawals via international bank transfer.

    Pepperstone Deposit Methods

    Method Fees Processing Time
    Domestic Bank Transfer  $0 Same day
    International Bank Transfer $0 1-5 working days
    Visa $0 Immediate
    Mastercard $0 Immediate
    Apple Pay $0 Immediate
    Google Pay $0 Immediate
    PayPal $0 Immediate
    Neteller $0 Immediate
    Skrill $0 Immediate
    Union Pay $0 Immediate
    USDT $0 Immediate

    With a strong range of deposit methods, fast processing times, and no fees, Pepperstone does better than the industry average.

    Pepperstone Withdrawal Methods

    Method Fees Processing Time
    Domestic Bank Transfer $0 1-3 working days
    International Bank Transfer $20 3 to 5 working days
    Visa $0 1-3 working days
    Mastercard $0 1-3 working days
    Apple Pay $0 1-3 working days
    Google Pay $0 1-3 working days
    PayPal $0 1-3 working days
    Neteller $0 1-3 working days
    Skrill $0 1-3 working days
    Union Pay $0 1-3 working days
    USDT $0 1-3 working days

    Withdrawals are processed relatively quickly, with no fees charged except for international bank transfers. Overall, I rate the withdrawal process as better than the industry average.

    Account Types and Terms

    4.9
    How Did We Test the Broker's Account Types and Terms?
    When it comes to achieving your trading goals, choosing the proper account is essential. We initiated our evaluation by personally opening an account with the broker, which allowed us to gain firsthand experience of the process and accurately asses, how fast and easy it is. In addition, we carried out an in-depth analysis of the account types and features offered by the broker, including spreads, maximum leverage, minimum deposits, and more. For a comprehensive comparison, we turned to our proprietary database and examined how this broker's account offerings and processes stacked up against other brokers.
    account chart

    Pepperstone offers two main account types: Standard and Razor. The Standard account uses a spread-only pricing model (except for shares), while the Razor account provides raw spreads with a commission-based structure. Professional accounts with higher leverage are available, and the Active Trader Program allows traders to earn volume-based rebates. The account registration process is fully digital and takes less than 10 minutes.

    Pepperstone account registration
    Pepperstone account registration

    Pepperstone Account Opening Process

    To open an account with the Pepperstone Markets Limited (SCB) entity, prospective clients must complete an application covering the following parts:

    • Name, email, country of residence, date of birth, phone number.
    • Trading platform (MT4, MT5, cTrader, TradingView), account type (Standard, Razor, Managed), account base currency (USD, EUR, GBP, AUD, CAD, CHF, JPY, NZD, SGD, HKD), leverage (up to 1:200).
    • Employment and income details, trading objectives, risk tolerance.
    • Level of trading experience.
    • Address, national ID, nationality, place of birth.
    Pepperstone client portal
    Pepperstone client portal

    The Pepperstone client portal is well-designed and intuitive, making it easy to set up demo and live accounts using different platforms.

    Pepperstone Account Types and Their Benefits

    Below is a breakdown of the account conditions at Pepperstone Markets Limited entity:

    Account Feature Standard Account Razor Account
    Commission (FX Only) No commission From 3 USD (per lot, per side)
    Spreads Variable Raw (from 0)
    Max leverage for Retail Clients 1:200 1:200
    Max leverage for Professional Clients 1:500 1:500
    Base currencies USD, EUR, GBP, AUD, CAD, CHF, JPY, NZD, SGD, HKD USD, EUR, GBP, AUD, CAD, CHF, JPY, NZD, SGD, HKD
    Stop Out Level (Retail) 50% 50%
    Stop Out Level (Professional) 20% 20%

    In my view, the Standard account is best suited for beginners and casual traders, while the Razor account caters more to advanced and professional traders.

    Professional Account

    Pepperstone offers a Professional account with benefits such as higher leverage of up to 1:500. To qualify for professional status, you must meet at least two of the following three criteria:

    • You have placed 10 significantly sized trades per quarter in the last year.
    • You have a financial instrument portfolio, including cash deposits, exceeding €500,000.
    • You work, or have worked in the financial sector in a professional position, with knowledge of derivatives trading, for at least a year.

    Active Trader Program

    The Pepperstone Active Trader program enables clients to earn discounts on trading commissions. Discounts are calculated on a tiered basis, depending on trading volume. Rebates are refunded daily and directly into your trading account the day after a position is closed. Additional benefits of the Active Trader Program include priority client support, free VPS hosting, and exclusive analysis.

    Demo Account

    Pepperstone offers demo accounts for all platforms (MetaTrader 4, MetaTrader 5, TradingView, cTrader, and the Pepperstone mobile app). Demo accounts are especially important for beginners as they allow them to practice their strategies and get comfortable with the trading platform without risking real money.

    The demo account features live quotes and simulates live market conditions in assets like forex and CFDs on commodities, indices, and stocks. Once users are up to speed on a demo, they can easily switch to a live account.

    Islamic Account

    Pepperstone offers a swap-free account that adheres to the principles of Sharia law. This trading account is interest-free while still allowing traders to take advantage of Pepperstone’s trading technology and deep liquidity.

    What is CFD Leverage?

    One of the reasons that traders are attracted to the forex and CFD markets is the high degree of available leverage. Leverage is the use of borrowed funds to increase the size of your trading positions beyond what would be possible using only the cash in your account.

    For the Pepperstone Markets Limited (SCB) entity, the maximum leverage for a retail account is 1:200. This means that with an account of $1,000, you can control up to $200,000 worth of positions in the market. This is an unusually high level of leverage and very risky to use.

    Leverage is often described as a ‘double-edged sword’ as it can hurt you as much as it helps you. Traders should keep in mind that it can amplify both their profits and their losses.

    Leverage varies by asset class, as illustrated in the following table:

    Asset Class Maximum Leverage (Retail)
    Forex  1:200
    Metals 1:200
    Indices 1:200
    Energies 1:50
    Softs 1:50
    Shares 1:20
    Cryptocurrencies 1:10

    Pepperstone Restricted Countries

    Pepperstone does not accept residents of the following countries as clients: Afghanistan, American Samoa, Antarctica, Armenia, Belarus, Belgium, Belize, Bhutan, Bosnia and Herzegovina, Burundi, Cameroon, Canada, Central African Republic, Chad, Congo, Congo, the Democratic Republic of the Côte d’Ivoire, Eritrea, French Guiana, French Polynesia, Guadeloupe, Guam, Guinea, Guinea-Bissau, Guyana, Haiti, Holy See, Iran, Iraq, Japan, Kazakhstan, Lebanon, Liberia, Libya, Mali, Martinique, Mayotte, Mozambique, Myanmar (Burma), New Zealand, Nicaragua, North Korea, Palestine, State of, Puerto Rico, Réunion, Russia, Saint Kitts and Nevis, Saint Lucia, Saint Vincent and the Grenadines, Samoa, Somalia, South Georgia and the South Sandwich Islands, South Korea, South Sudan, Sudan (North), Suriname, Syrian Arab Republic, Tajikistan, Tunisia, Turkmenistan, Turks and Caicos Islands, Ukraine, United States of America, Vanuatu, Venezuela (Bolivarian Republic of), Virgin Islands (U.S.), Western Sahara, Yemen, and Zimbabwe.

    Research

    4.8
    How Did We Test the Broker's Research Tools?
    Research options offered by brokers may not be seen as the most important feature for some traders, but they can provide a competitive advantage. To assess the broker's research offerings, we personally explored and tested both proprietary and third-party tools and content, such as Fundamental and Technical Analysis, Market News, educational videos, and webinars. After evaluating the availability and quality of the overall research offering, we compared the results with our benchmark to provide a comprehensive analysis of the broker's research capabilities.
    research chart

    Pepperstone provides insightful research from its in-house team of analysts. Stories are produced in both written and video formats. These materials are complimented by the third-party technical analysis tool Autochartist. I judged Pepperstone’s research and analysis to be among the best in the CFD industry.

    Pepperstone research
    Pepperstone research

    Pepperstone’s market analysis, led by Chris Weston, guides traders with coverage of high-impact economic events and general market commentary. Traders can prime themselves for significant market events with previews of the US nonfarm payrolls and a detailed playbook for the week ahead.

    Pepperstone analysis
    Pepperstone analysis

    The market commentary also features technical analysis, including support and resistance levels, chart patterns, and trade ideas.

    Pepperstone video analysis
    Pepperstone video analysis

    Market analysis is also available in video format on the Pepperstone YouTube channel. The channel offers quick five-minute updates through the ‘Trader Insights’ series, while more in-depth analysis is provided in’ The Trade Off’ weekly series, featuring Blake Morrow and Chris Weston.

    Autochartist
    Autochartist

    Pepperstone in-house research is complemented by third-party Autochartist. This powerful pattern recognition tool simplifies technical analysis for traders by identifying trading opportunities based on key support and resistance levels. Live account holders can access Autochartist for free within the client portal.

    Pepperstone Research: My Key Takeaways

    I found Pepperstone’s research to be in-depth and insightful, thanks to the team of seasoned in-house analysts. The content is particularly helpful in identifying key trends in the market and potential trade set-ups. I also liked the video content, which makes it easier to consume when actively trading the market.

    Education

    4.9
    How Did We Test the Broker's Education Offering?
    Gaining knowledge about trading in the financial markets can make the difference between success and failure. To assess the broker's educational offerings, we personally tested and evaluated the quality of the content provided, considering its relevance for both novice and experienced traders. We explored the range of materials available, such as articles, videos, webinars, and courses. After evaluating the content's volume, update frequency, and overall quality, we compared the results with our benchmark to provide a well-rounded analysis of the broker's education offerings.
    education chart

    Pepperstone offers robust educational resources, including articles, videos, platform tutorials, and webinars. This section caters to traders of all experience levels, with live webinars led by seasoned professionals being a standout feature. Based on my assessment, this content surpasses that of most industry competitors.

    Pepperstone education
    Pepperstone education

    Pepperstone covers all bases with its educational materials, providing content in text and video formats. I was pleased to see the platform tutorials that help traders get up to speed with the sometimes challenging MetaTrader interface.

    Pepperstone guides
    Pepperstone guides

    Market basics are covered to assist beginners in building a solid foundation. Detailed trading guides also cover advanced topics like trading Fibonacci retracements and improving your Expert Advisor’s (EA) performance.

    Pepperstone webinars
    Pepperstone webinars

    Pepperstone has recruited veteran traders to present webinars covering topics like price action trading. I liked that specific strategies like the Opening Range Breakout are explained in depth.

    The Bottom Line

    Pepperstone is a broker that packs a hard punch. The Aussie CFD industry giant performed well in almost every category of our review and is excellent in many of the most important areas.

    Pepperstone is licensed and regulated globally and has a progressive approach to account fees, waiving inactivity and most withdrawal fees. Spreads in the standard account are better than average, and even more competitive trading costs can be accessed via the raw spreads Razor Account. Professional accounts are available, allowing access to greater leverage, and the Active Trader Program rewards high-volume traders with rebates and other perks.

    The range of tradable instruments is outstanding; for example, within commodities, you can trade instruments as varied as rough rice and high-grade copper. Clients can also access cutting-edge CFD instruments like 24-hour shares.

    Traders can work with a fabulous range of platforms, from the robust MetaTrader 4, MetaTrader 5, and cTrader  to the more intuitive TradingView and Pepperstone mobile app. The broker went the extra mile with its in-depth research and educational materials, which are insightful and full of actionable ideas.

    Customer support was generally solid, but Pepperstone could improve by adding chat support to all pages of the global entity website and client portal.

    Overall, I rate Pepperstone as an outstanding broker with a compelling offering for a wide range of traders, whether you are an advanced algorithmic trader requiring raw spreads, VPS hosting, and API access or a beginner looking for a smooth start in the markets.

    FAQ

    The headquarters of Pepperstone are situated at Level 16, Tower One, 727 Collins Street, Melbourne, VIC 3008, Australia.
    I rate Pepperstone as a quite safe broker as it is regulated by multiple top-tier financial authorities and holds client funds in segregated accounts at top-tier banks.
    Traders can deposit funds via Apple Pay, Google Pay, Visa, Mastercard, Bank transfer, PayPal, Neteller, Skrill, Union Pay, or USDT.
    Pepperstone doesn't set a minimum deposit for live accounts.
    Withdrawals can be made via Apple Pay, Google Pay, Visa, Mastercard, Bank transfer, PayPal, Neteller, Skrill, Union Pay, and USDT.
    The maximum leverage at Pepperstone Markets Limited is 1:200 for retail clients and 1:500 for professional traders.
    Clients can choose between MetaTrader 4, MetaTrader 5, cTrader, TradingView, and the Pepperstone mobile app.
    With excellent educational materials and intuitive platforms, I rate Pepperstone as a suitable broker for beginners.
    Yes, Pepperstone offers free demo accounts via MetaTrader 4, MetaTrader 5, cTrader, TradingView, and the Pepperstone mobile app.
    Yes. The UK entity of Pepperstone offers spread betting.
    Yes. Pepperstone’s VPS Hosting Program allows traders to enjoy advanced trading conditions and ultra-low latency.
    Yes. Pepperstone operates under the Principle Model of brokerage and is the counterparty to all client trades.
    No, Pepperstone is a broker only.
    MT4/MT5 Razor Account commissions are USD 3.50 (USD 7 round turn).
    Yes, the Razor account offers raw spreads starting at 0.0 pips plus commissions.

    See Pepperstone Full Information

    Headquarters Country
    Australia
    Foundation Year
    2010
    Regulations
    FCA (United Kingdom), CMA (Kenya), SCB (Bahamas), CySEC (Cyprus), BaFin (Germany), ASIC (Australia), DFSA (United Arab Emirates)
    Publicly Traded
    No
    Number Of Employees
    500
    Trading Desk Type
    Trading Platforms
    MT5, cTrader, MT4, TradingView
    Restricted Countries
    Samoa, Armenia, Belarus, Belize, Bhutan, Bosnia and Herzegovina, Burundi, Cameroon, Canada, Chad, Congo, Cote dIvoire, Eritrea, Georgia, Kazakhstan, North Korea, South Korea, Guinea-Bissau, Guyana, Liberia, Maldives, Mali, New Zealand, Nicaragua, Iran, Guinea, Iraq, Democratic Republic of the Congo, Afghanistan, Guam, Cayman Islands, Suriname, United States, Tunisia, Somalia, Puerto Rico, Argentina, Belgium, Russian Federation, Uruguay, Turkmenistan, Venezuela, Yemen, Syria, Central African Republic, Lebanon, Vanuatu, Tajikistan, Japan, South Africa, Libya, Mozambique, Myanmar, Haiti, South Sudan, Sudan, Saint Kitts and Nevis, Saint Lucia, Saint Vincent and the Grenadines, Zimbabwe, American Samoa, French Polynesia, Guadeloupe, Mayotte, Ukraine, Virgin Islands, U.S.
    Supported Languages
    English, Chinese, Thai, Vietnamese, Spanish, Portuguese, Arabic, Italian, French, German
    Min Deposit
    $0
    Max Leverage
    1:30 (FCA), 1:400 (CMA), 1:200 (SCB), 1:30 (CySEC), 1:30 (BaFin), 1:30 (ASIC), 1:30 (DFSA)
    Deposit Options
    Wire Transfer, Visa, Mastercard, PayPal, ApplePay, GooglePay, Neteller, Skrill, Union Pay, Cryptocurrencies
    Withdrawal Options
    Wire Transfer, Visa, Mastercard, PayPal, ApplePay, GooglePay, Neteller, Skrill, Union Pay, Cryptocurrencies
    Time to Withdrawal
    2
    Time to Open an Account
    8
    Crypto
    Ethereum, Bitcoin, Litecoin, Bitcoin Cash, Ripple, Dash, Polkadot, Cardano, Chainlink, Dogecoin, Stellar, Uniswap, Binance Coin, EOS, Tezos, Avalanche, Solana, Polygon, Kusama, Moonbeam, Compound
    Products
    Currencies, Stocks, ETFs, Crypto, Indices, Commodities
    Demo Account
    Yes
    OCO Orders
    No
    Offers Hedging
    Yes
    Automated Trading
    Yes
    API Trading
    Yes
    Guaranteed Stop Loss
    No
    Guaranteed Limit Orders
    No
    Guaranteed Fills / Liquidity
    No
    Economic calendar
    Yes
    Trading From Chart
    Yes
    One-Click Trading
    Yes
    Expert Advisor
    Yes
    Social Trading
    Yes
    Autochartist
    Yes
    Trading Signals
    Yes
    Platform Languages
    English, Chinese, Thai, Vietnamese, Spanish, Portuguese, Arabic
    24 Hours Support
    Yes
    Support During Weekends
    Yes
    Live Chat
    Yes
    Daily Market Commentary
    Yes
    News (Top-Tier Sources)
    Yes
    Webinars
    Yes
    Deposit Fee
    No
    Withdrawal Fee
    No
    Inactivity Fee
    No

    About the Author

    Dan BlystoneBroker Analyst

    Dan Blystone began his career in the trading industry in 1998 on the floor of the Chicago Mercantile Exchange. Later Dan gained insight into the forex industry during his time as a Series 3 licenced futures and forex broker. He also traded at a couple of different prop trading firms in Chicago. Dan is well-equipped to recommend the best forex brokers due to his extensive experience and understanding of the brokerage industry.

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    Why you can trust FX Empire

    FXEmpire was founded in 2011, making us one of the first forex broker review sites. You can trust FXEmpire because of our thorough and unbiased review process. With over a decade of experience, we have a team of industry experts who conduct rigorous tests to ensure our reviews are accurate and unbiased. Our reviews are designed to bring clarity and confidence to the process of choosing a broker, and are based on objective criteria and measurable data. Our editorial team is composed of trading industry professionals and seasoned financial journalists, who ensure that our reviews are accurate and unbiased. Additionally, our review system is based on 9 core categories and over 250 distinct variables, which ensures that all aspects of a broker are considered before giving a final rating. So, you can trust FXEmpire to provide you with honest and informative reviews that will help you make an informed decision on which broker will best enable you to reach your financial goals.
    Between 74-89 % of retail investor accounts lose money when trading CFDs. You should consider whether you understand how CFDs work and whether you can afford to take the high risk of losing your money.